Questions and Answers:
Our Knowledge Base
Welcome to our knowledge base - your one-stop shop for information, guides and tips on all our products and services. Our aim is to provide you with the most important tool of all - knowledge - so that you can make the best possible use of our products. We firmly believe in the power of helping people to help themselves, and through this resource we aim to support you in finding answers to your questions, solving problems independently and realising the full potential of what we have to offer.
Hosting & Servers
7 categories · 20 articles-
Web hosting
3 articles- chmod - Configuring permissions for files and folders
- Help, my website’s been hacked - what can I do?
- Reading and understanding server log files
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Cloud Server
2 articles- What restrictions apply to cloud servers?
- Which operating systems are available for the cloud servers?
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PHP
4 articles- How do I access different versions of PHP via SSH?
- How do I use my own php.ini / PHP configuration via SSH?
- Which versions of PHP does SpeedIT Solutions support?
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SSH
3 articles- SSH public-key authentication - Generating a key (Windows)
- SSH public-key authentication - Add an SSH key
- Establish an SSH connection to the web hosting service / server
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Installation guides
3 articles- Installing Statamic on our managed hosting service
- Installing Kirby on our managed hosting service
- Installation of Neos CMS on our managed hosting service
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Performance
1 article -
Backups
4 articles- How does external backup work for cloud servers?
- How does our backup system work?
- How does the backup and restore process work?
Domains, Email & SSL
4 categories · 19 articles-
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Email
8 articles -
Webmail
3 articles- How does the webmail service work?
- Webmail - Overview of features
- Webmail - Creating and using a signature
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DNS
1 article -
SSL certificates
7 articles- How do I convert a PFX/PKCS#12 certificate to PEM format?
- How do I convert a PEM SSL certificate to DER format?
- How do I convert a PEM SSL certificate into a PKCS #7 / P7B certificate?
Security & Troubleshooting
3 categories · 12 articles-
Security
6 articles- What two-factor authentication options are available, and how do I enable them?
- Web Application Firewall (WAF) - Protection, Functionality and Customisation
- Server unavailable / IP block
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Error & Status Codes
3 articles- HTTP status code 404: Not Found
- HTTP status code 401: Unauthorised
- HTTP status code 301: Moved Permanently
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Error messages
3 articles- Fixing the Outlook error message ‘Destination principal name is incorrect’
- Error message: "Option FollowSymlinks not allowed here"
- 500 - Internal Server Error
Account & Contract
3 categories · 5 articlesPersonal support
Of course, our support team is also happy to assist you personally. If you cannot find what you are looking for in our knowledge base or require personalised support, please do not hesitate to contact us. We’re here to help you and to ensure that your experience with our products and services is as smooth and enjoyable as possible.