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• An overview of the SpeedIT customer portal The dashboard shows your products, outstanding invoices, tickets and important notices at a glance. This helps you find your way around the customer area quickly.
• Log in to the customer portal: password, passkey and two-factor authentication You can log in using your email address and password, or via Passkey. By selecting ‘Stay logged in’, you won’t need to log in again on devices you recognise.
• Change contact details and company details Under ‘Contacts & Account’, you can update your address, telephone number, company details and VAT registration number - this information will appear on your invoices.
• Setting up two-factor authentication (2FA) By using a time-based code from your Authenticator app, you can add an extra layer of security to your account alongside your password - the most effective protection against stolen login details.
• Setting up and managing passkeys With a passkey, you can log in using your fingerprint, facial recognition or a security key - without a password and protected against phishing.
• Change your password and manage registered devices Change your password and keep track of which devices are logged into your account - you can end unauthorised sessions with a single click.
• Account access for team members and agencies Invite staff or your agency to your account and use access roles to specify what they can see and do.
• Data protection: AV contract, data export and account deletion Under ‘Data Protection & GDPR’, you can enter into a data processing agreement, download a copy of your data or request the deletion of your account.
• View invoices and download them as PDFs You can find all invoices under ‘Billing → Invoices’ - showing their status, due date and a PDF for download.
• Pay an outstanding invoice You can pay outstanding invoices directly in the customer portal - by bank transfer, credit card, SEPA direct debit, PayPal or using your credit balance.
• Manage payment methods: SEPA direct debit and credit card Add a SEPA direct debit or credit card, set a default payment method and enable automatic payments.
• Top up your credit and set it off against bills Top up your credit balance and use it to settle outstanding invoices. Every transaction can be traced in the transaction history.
• Consolidated invoice: all products on a single invoice With a consolidated invoice, customers who have multiple products receive a single invoice on a fixed date instead of numerous individual invoices. We can set this up on request via our support team.
• Pro rata: How pro rata billing works If you place an order in the middle of the month, you’ll only pay a pro rata amount for the first period, up to the next billing date. We explain the pro rata method with examples and why we use it.
• Managing contracts: term, renewal and termination In the contract overview, you can view the prices, billing cycle, next invoice and notice period for each contract - and, if necessary, cancel directly online.
• Change payment frequency: pay annually instead of monthly In the customer area, you can change the payment frequency for a contract yourself - for example, from monthly to annually. Longer payment intervals are more cost-effective: depending on the product, you’ll receive a discount on the monthly price.
• Track orders Each order shows its status - from ‘Ordered’ through ‘Paid’ to ‘Active’ - as well as the resulting contract and invoice.
• Your web hosting at a glance In the hosting details, you can view your web hosting’s storage space, email accounts, databases, pricing plan and contract - and go straight to the hosting control panel.
• The domain included with your web hosting package Many web hosting packages include a domain at no extra cost. Here’s how to view your included domain and add further domains.
• FTP, SFTP and SSH access for your web hosting We offer FTP, FTPS, SFTP and SSH for your web hosting. Here’s how to find your username and server name, connect securely to the SSL-protected server, and change your password.
• Lift the IP block yourself in the customer area If your IP address has been blocked following unsuccessful logins, you can lift the block yourself in the customer area: check your IP address, resolve the issue and unblock it by providing a brief explanation.
• Upgrade your hosting package: get more performance by changing your plan If your website needs more storage, databases or mailboxes, you can upgrade to a larger web hosting package in the customer area with just a few clicks. You’ll only pay the pro-rata difference until your next billing date.
• Managing domains: Auto-renewal and transfer lock In the domain overview, you can view the expiry dates and auto-renewal settings for all domains. In the details section, you can manage DNS, name servers, contact details and the transfer lock.
• Edit DNS records You can edit A, AAAA, MX, TXT, CNAME and SRV records in the ‘DNS’ tab for your domain - individually, in batch mode or via bulk import.
• Changing a domain’s nameservers In the ‘Name Servers’ tab, you can switch between our standard name servers and your own name servers for external DNS management.
• Transferring a domain to another provider (Auth code) To transfer a domain, you will need the auth code. Here’s how to request it in the customer portal and prepare for the transfer.
• Manage domain contacts (handles) Domain contacts specify who is registered as the owner and point of contact for a domain. Here’s how to create contacts and assign them to your domains.
• Managing and installing SSL certificates Overview, validity period and validation of your SSL certificates - and installation directly within the hosting environment, without having to go via the console.
• Managing Cloud Servers: Power Actions, Console and Snapshots Start, stop and restart your cloud server, open the console in your browser and save the current state using a snapshot.
• Set up email security (SpamGate) and check your protection status SpamGate filters out spam and viruses before they reach your inbox. The protection status shows whether the MX records, destination server and SPF are set up correctly.
• Check the quarantine folder and release emails Suspicious emails end up in the quarantine folder. Here’s how to check messages, approve them or block the sender permanently.
• Email tracking: Tracking the delivery of an email Has an email not arrived? In the email tracking section, you can see for each message whether it has been accepted, rejected or placed in quarantine.
• Maintain the whitelist and blacklist Senders on the whitelist bypass the spam filter, whilst those on the blacklist are rejected - either for individual recipients or for all addresses.
• Analysing email security statistics How many emails were delivered, and how much spam was intercepted? The statistics show the volume, trends, most frequent senders and the distribution of spam scores.
• Manage CDN zone: usage, regions and cache Keep an eye on the traffic to your CDN zone, select the delivery regions, set up traffic alerts and clear the cache.
• Create a support ticket Select the relevant department, describe your enquiry and link to the product in question - this is the quickest way to receive a reply.
• Respond to tickets and track their progress In the ticket, you can view the entire history, reply directly, add attachments and close the ticket once your enquiry has been resolved.

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