As your project grows, your web hosting simply grows with it. You can upgrade your plan directly in the customer area to a larger package - for example, from Professional M to Premium M. Your hosting account remains the same; only the features such as storage, FTP access and databases are increased.
Step 1: Open your web hosting plan
In the menu, go to My Products → Web Hosting and select the hosting plan you want. The ‘Plan’ tab is already open in the details section. Here you can see your current package, the billing period, the included services and the price overview with the date of your next invoice.
Step 2: View upgrades
Further down in the tab, you’ll find the ‘Plan Upgrade’ section. Click on ‘View upgrades’ to see all the packages you can switch to.
Step 3: Select a new package
At the top, you’ll see your current plan with the monthly price and the date of your next billing. Below that, you’ll see every available package with:
- the additional cost per month compared to your current plan (e.g. ‘+€35.00 per month’)
- the new monthly price and the key features
- the one-off upgrade fee - this is the pro-rata price difference for the remaining days until the next billing date
Click ‘Switch to …’ for your chosen package, for example ‘Switch to Premium M’.
Step 4: Check the costs and place your order
A summary of your switch will appear below the packages. It shows the pro-rata price difference and the amount due, including VAT. Tick the box next to ‘I confirm the chargeable tariff switch’ and click ‘Order now (chargeable)’.
What happens after you place your order
- The new plan takes effect immediately - the enhanced services are available to you straight away.
- We will issue an invoice for the pro-rata difference, and you will be forwarded to this after placing your order. You can find it at any time under Billing → Invoices.
- From the next billing cycle onwards, the new tariff price will be charged as normal.
If there are no charges for the current period, the summary will show ‘No immediate charges’ - the new price will then apply from the next billing cycle.
Only expand individual resources?
If you simply need more storage or additional services, it is not always necessary to change your package. Please also check the ‘Plan’ tab for the available plan options - there you can add extras to your existing package on an individual basis.
Would you prefer a smaller package?
In the customer area, we only offer upgrades to larger packages. If you would like to switch to a smaller package, please submit a support ticket.