What do I need to do to use the backup restoration service?
We are aware that data loss can occur, and we want to ensure that you regain access to your valuable data as quickly as possible. We therefore offer a free recovery service as part of our backup service. This means that, in the event of data loss, we will restore your backups at no extra cost.
To make this process as smooth and efficient as possible, we ask you to create an authorised ticket with precise instructions for the recovery.
Information you should provide:
To speed up the recovery process and ensure that exactly the right data is restored, we require the following information from you:
- Hosting service affected: If you have multiple hosting plans with us, please be sure to specify which account or domain is affected so that we can identify the relevant data.
- Data affected: Please specify exactly which data is to be restored. This includes, for example, the file name, the database name or the specific email account that is affected.
- Time of the backup/data loss: Please let us know when the item to be restored was deleted or when the data loss occurred. Please also specify the date of the backup to be used for the restoration.
This information will help us to process your request quickly and effectively, so that your data can be restored without delay. As soon as we have received your authorised ticket, our technicians will begin the restoration process and keep you informed of its progress.
Conclusion:
We understand that your data is invaluable, and our free recovery service is part of our commitment to your data security. By providing the required information, you are helping to speed up the recovery process. If you have any questions or concerns about this process, our support team is always happy to help.