If you wish to transfer a domain to another provider, they will require the auth code (also known as AuthInfo). This confirms that you are authorised to transfer the domain.
How to transfer a domain
- Open the domain under My Products → Domains.
- In the ‘Management’ tab, disable the transfer lock.
- Click on ‘Request Auth Code’. The code will be displayed immediately - copy it.
- Enter the auth code with your new provider and start the transfer there.
Things to bear in mind before the transfer
- Update the DNS records with the new provider to ensure your website and email remain accessible.
- Do not cancel your domain contract with us until the transfer is complete.
Validity of the auth code
The authentication code is only valid for a limited time. You should therefore initiate the transfer as soon as possible after requesting it.