Our remote support - help for every situation!
Are you getting stuck with our knowledge base, or do you have problems that are easier to show than to explain?
With our remote support, you benefit from a direct and rapid service for problems that simply can’t be explained - right where they occur or are visible - on your device!
Using our remote support solution, we can connect to your computer, tablet or mobile phone and resolve problems even more quickly and easily - without all the back-and-forth!
How does remote support work?
Remote Support Software & Encryption
For remote support, we use TeamViewer, a widely recognised and popular piece of software that meets high data protection and security standards. TeamViewer connections are established using a 2048-bit RSA public/private key exchange and encrypted with 256-bit AES.
Securing access to remote support
In addition to connection encryption, the initialisation of the connection is secured in advance by a one-off ID and a one-off participant password. By default, these details change after each restart, but they can also be set to remain fixed.
Further information on TeamViewer can be found directly on the manufacturer’s website (external link).
Software download
You can download the remote support software via the following link: https://get.teamviewer.com/speeditug
Once downloaded, you can launch the software straight away. During a support session, please provide us with the displayed ID and password when prompted so that we can connect to your system and continue working together.