Our Domain Overview of the quote

The management of your domains with us is incredibly simple and intuitive. You can manage every aspect of your domains directly within your customer area. From adjusting DNS records to changing nameservers - everything is available in one central location. This gives you the flexibility and control to shape your online presence exactly as you wish.

Yes, you have full control over the DNS records for your domains. In the customer area, you can edit these records at any time to point your domains to specific IP addresses, mail servers or other destinations. This flexibility allows you to configure and optimise your domains as required.

You can change the nameservers for your domains directly in the customer area. This option is particularly useful if you wish to transfer your domain to another hosting provider or if you have specific requirements regarding DNS management. Adjusting the nameservers is a simple process that allows you to fully customise your domain management.

Our support team is, of course, on hand to help with any questions or concerns you may have regarding domain management. Whether you need help adjusting DNS records, require assistance with changing your nameservers, or have general questions about domain management - we’re here to help. Our aim is to help you get the most out of your domains, and our team is always on hand to support you in this.

To transfer your existing domain to us, you will first need the auth code (also known as the EPP code) from your current registrar. This code acts as a sort of ‘password’ for the domain and ensures that only the authorised owner can carry out the transfer.

Next, log in to your customer area with us and select the option for domain transfer. Enter the domain name and the auth code. We will then immediately start the transfer process, which usually takes anywhere from a few minutes to a few days. During the transfer, your website and email services should continue to function without interruption.

The exact duration of the process depends on the domain extension and the transfer procedure involved.

To register a new domain, you will need the following information: your full name or your company’s name, your contact address, email address and telephone number. This information is required to register the domain holder in the WHOIS directory.

You can also select additional privacy options to protect your personal information in the WHOIS directory. Once the provisioning of this information has been completed, you can check the availability of your desired domain and complete the registration process.

To ensure the ongoing protection and security of your online presence, domains are automatically renewed in our system. This automatic renewal is an essential security measure to prevent you from losing your domain and the associated name. Expired domains can quickly be registered by third parties who wish to exploit the value of your domain name for their own purposes.

Automatic renewal is therefore enabled by default, but can be disabled at any time in your customer area should you decide against renewal. However, we recommend keeping automatic renewal enabled to ensure your domain remains available without interruption and to protect the name.

We offer an extensive selection of several hundred domain extensions to meet the needs and preferences of our customers. However, to ensure our website maintains an overview and remains user-friendly, we do not list all available domain extensions directly.

If you are looking for a specific domain extension that is not listed on our website, please do not hesitate to contact us. Our team is on hand to check the availability of the domain extension you require and provide you with further information on registration provisioning.

We are always keen to offer and expand bespoke solutions to best meet your requirements.

When your domain expires, it is initially placed in ‘Renewal Grace Period’ status for a specific period, during which you have the opportunity to renew the domain at no extra cost. If you miss this deadline, the domain may enter the ‘Redemption Period’ status, during which renewal often incurs additional fees.

Finally, the domain may be released and made available for registration by the general public. To prevent this, we recommend enabling automatic renewal in your customer area or renewing your domain manually well in advance of the expiry date.

You can perform the cancellation quickly and easily via the customer portal. Here, you will receive an automatic confirmation stating the end date and the auth code, provided you are cancelling in order to switch providers.

After that, all you need to do is arrange the transfer, provided you are transferring the domain.