We are delighted to announce an exciting new feature on our website: our chatbot is now available to answer your questions about our range of products and services quickly and accurately. This innovation is part of our commitment to simplifying and speeding up access to information for our customers and prospective clients.
Privacy and security come first
Our chatbot has been selected in accordance with the highest data protection and security standards and is GDPR-compliant (Provider information - external link). It operates exclusively on our public website and does not access the customer portal, in order to safeguard your privacy and the security of your data. Consequently, it cannot assist you with matters relating to your contracts or customer data.
Furthermore, the chatbot is configured so that it only becomes active once you have given your explicit consent via the cookie settings. We respect the ‘Do Not Track’ setting and do not set any cookies in this mode.
An extension of our support, not a replacement
It is important to us to emphasise that the chatbot extends our support services, it does not replace them. Our team of real people is available to you as usual by telephone, via the ticket system, Messenger and by email. The chatbot is intended to offer an additional way to get quick answers to the most frequently asked questions, particularly outside business hours.
Furthermore, the chatbot is a powerful tool for making our content and knowledge base available to you as quickly as possible, without you having to spend time searching.
Linked to our knowledge base
One of the strengths of our chatbot is its direct link to our extensive knowledge base. This enables it to provide you with detailed information about our product range and helpful resources.
Beta phase: We look forward to your feedback!
The chatbot is currently in a beta phase, and we’re open to your feedback to help us improve it further. If you come across any issues or have suggestions for improvement, please don’t hesitate to contact us.
How to activate the chatbot
You can find the chatbot via the robot icon in the bottom right-hand corner of our website. If the icon is not visible, please check your cookie settings (change privacy settings) and, if necessary, enable the option for marketing cookies -> We only use essential cookies and avoid tracking wherever possible.
With this new feature, we hope to make your visit to our website even more informative and enjoyable. The chatbot is another step in our ongoing mission to provide you with excellent service and support.
Give it a go and let us know what you think!
Editor’s note - Chatbot deactivated
Due to low demand and the impact on external connections, we have decided to deactivate the chatbot again. If you have any questions, we’d be happy to assist you in person.
