When we launched our new customer portal in April 2025, that was already a significant step. However, we quickly realised that an off-the-shelf system could not offer the depth and flexibility we wanted for our customers. That is why, over the past few months, we have taken a consistent approach: We have developed our customer portal ourselves. The result is a portal that is precisely tailored to our infrastructure, our products and, above all, your needs. No compromises, no restrictions imposed by third-party providers - just a solution that delivers exactly what you’d expect from a modern hosting partner.
Why develop it in-house?
Off-the-shelf customer management systems cover many standard requirements. However, as soon as it comes to deep integration with our own server infrastructure, automated workflows that go beyond the usual, or security concepts that truly make no compromises, such systems inevitably reach their limits. We do not want to have to explain to our customers why a particular feature is ‘unfortunately not possible’ simply because the portal’s manufacturer has set different priorities.
By developing our customer portal in-house, we have complete control over every single feature, every security measure and the entire roadmap. We can implement features that are perfectly tailored to our product portfolio, and we can respond to your feedback without having to wait for a third-party provider’s release cycles. For you, this means: faster innovation, more bespoke solutions and a portal that grows with your requirements.
Real-time integration with our server infrastructure
One of the key features of the new customer portal is the direct connection to our server infrastructure. That may sound technical, but it offers a very tangible benefit for you: changes you make in the portal take effect on your servers and services in real time. There are no delays caused by manual intermediate steps, and no waiting times for synchronisation.
Whether you want to adjust a firewall rule, view the status of your server or scale resources: communication between your customer portal and our infrastructure takes place instantly. We rely on secure API communication with anti-IP-spoofing mechanisms, which ensure that only authorised requests are processed. Dynamic resolution via our cluster also ensures that your requests are always routed to the correct node, regardless of which physical host your service is currently running on.
Significantly improved DNS management
Managing DNS records is one of those tasks that seem simple at first glance, but where mistakes can have far-reaching consequences. That’s why we’ve fundamentally overhauled DNS management in the new customer portal and equipped it with features that give you real control and security.
Complete change history: Every change to your DNS zones is logged. You can track at any time who changed which record and when. This is not only valuable for your own records, but also essential if you delegate DNS zones to external service providers or agencies.
Bulk editor for efficient working: If you need to create or amend several DNS entries at once - for example, when transferring a domain or setting up complex email configurations - the bulk editor will save you a considerable amount of time. Instead of editing each record individually, you can make changes in batches and apply them in a single step.
Automatic setup of DKIM, DMARC and SPF: When you order a hosting package with your own domain, the essential email security records - DKIM, DMARC and SPF - are set up automatically. This means that your email communications are optimally protected from the very start, without you having to deal with the technical configuration. Adding further domains to your hosting package at a later date also triggers the automatic creation of the corresponding DNS records. This ensures that every domain in your package immediately benefits from the best possible email deliverability and protection against spoofing and phishing.
Fully integrated ticketing system with emergency tickets
Support is more than just a formality. That’s why we’ve integrated a ticketing system directly into the customer portal, which requires no external platform and is seamlessly linked to your products and contracts. When you create a ticket, our technicians can immediately see which products are affected, what the current configuration is and what the history is.
Particularly important: for time-sensitive situations, you have the option of submitting an emergency ticket. Emergency tickets are prioritised in our internal processing and enable us to respond even more quickly to urgent problems. This ensures that, in critical moments, you do not end up in a general queue but receive the attention the situation demands.
SpamGate management directly within the portal
Our SpamGate solution reliably protects your email communications from spam and viruses. With the new customer portal, you can now manage SpamGate directly from within the portal without having to switch between different interfaces.
This includes viewing quarantine entries and email logs, managing whitelists and blacklists, and configuring filter rules. This integration ensures that your email security and hosting management are brought together in one central location. This saves time and reduces the risk of errors that arise when configurations are spread across multiple systems.
Improved SSL workflow
The industry is moving towards significantly shorter SSL certificate validity periods. What is currently a one-year term will shrink to just a few weeks in the foreseeable future. The new customer portal takes this reality into account.
Expiry reminders: You’ll receive timely notifications before a certificate expires. No more expired certificates, no security warnings for your visitors, and no loss of revenue due to blocked online shops.
Re-issue notifications: If a certificate needs to be renewed due to the shorter validity periods, the system proactively alerts you and guides you through the process. This means you can always keep track of things, even with an increasing number of certificates and shorter renewal cycles.
Security starts at login
Security is not a feature that can be added as an afterthought. It must be embedded in the very foundations of the system. That is why we have designed the authentication process for our customer portal with particular care.
In addition to traditional two-factor authentication via TOTP (time-based one-time passwords, such as those generated by authenticator apps), the new client portal now also supports WebAuthn and passkeys. This means you can log in using a hardware security key such as a YubiKey or your device’s biometric sensor. No password that could be intercepted. No one-time code that could be intercepted via text message. Instead, cryptographically secure authentication that makes phishing attacks virtually impossible.
For organisations that need to meet the highest security standards, this is a crucial advantage. And for everyone else, it’s a convenience, as logging in via fingerprint or facial recognition is not only more secure but also quicker than entering a password.
Sub-users and delegation
Not everyone in your team needs access to all functions. Perhaps your web agency should be able to manage the DNS records, but not have access to invoices. Perhaps an employee should be able to manage individual products without having access to the entire contract management system.
The new customer portal allows you to create sub-users with granular access rights. You can grant third parties access to specific products, particular DNS zones or selected functional areas on a case-by-case basis. This creates transparency and control without you having to share your own login details. This feature offers a significant boost to security and efficiency, particularly for businesses that work with external service providers.
Automated self-service upgrades and flexible payment cycles
As your project grows and you require more resources, the upgrade process should not present a hurdle. In the new customer portal, you can carry out plan upgrades independently and without any waiting times. The system automatically calculates the pro-rata costs and adjusts your contract accordingly once payment has been made.
Changing payment cycles is just as flexible. If you wish to switch from monthly to annual payment to benefit from more favourable terms, or conversely, prefer the flexibility of monthly billing, you can make this change directly via the portal. Billing is automated and transparent. No emails, no waiting times, no manual adjustments by our team.
Real-time monitoring in the portal
Transparency regarding the status of your services is no trivial matter. That is why the new customer portal offers an integrated overview of resources and availability. You can see at a glance how your servers and hosting packages are performing and whether they are accessible.
Real-time monitoring provides you with the information you need to make informed decisions, whether you’re planning an upgrade, analysing a performance bottleneck or simply wanting to be sure that everything is running smoothly. The data is sourced directly from our infrastructure and is not aggregated via any intermediaries, ensuring maximum timeliness and accuracy.
Revamped Partner Area
We have completely revamped the partner area for our agency and reseller partners. Managing client accounts, viewing commissions and utilising partner terms are now organised in a clearer and more efficient manner. Our partner programme, with its three tiers - Starter, Premium and Gold - offers you attractive terms that grow in line with your commitment. The improved interface makes it easier for you to keep track of your referrals and invoicing, and to provide your customers with a professional service.
Security and data protection: Entirely ‘Made in Germany’
The entire client portal is hosted in our data centre in Frankfurt am Main. Development takes place in Germany, operations are based in Germany, and your data never leaves the European legal jurisdiction. For us, this is not merely a marketing statement, but a conscious commitment to data protection, data sovereignty and the strengthening of Germany as a business location.
GDPR-compliant processing of your data goes without saying. Furthermore, you benefit from direct lines of communication with our support team, direct administration without any intermediaries, and the certainty that your sensitive business data is stored in an infrastructure that we operate and control ourselves.
A portal that grows with you
The new customer portal is not the result of a one-off development that will be completed at some point. It is a dynamic platform that we are continuously developing. Its modular architecture enables us to integrate new features quickly and reliably without disrupting existing workflows.
Your feedback is a key driver in this process. Many of the features we have implemented over the past few months are directly based on suggestions from our customers. If you have an idea on how we can make the customer portal even better, we’d love to hear from you. After all, we’re not building this portal for ourselves, but for you.
.de DomainDays: Registrations and transfers from 3.39 EUR
To celebrate the launch of our in-house customer portal, we are reviving a popular tradition in collaboration with our domain registrar: the .de DomainDays. For a limited period, in collaboration with our registrar, we are offering new registrations and transfers of .de domains at a special price of just 3.39 EUR for the first year.
Promotion period: 1 April 2026, 00:00 to 31 May 2026, 23:59
Whether you’d like to secure a new domain for your next project or are planning to transfer an existing .de domain to SpeedIT Solutions: now is the ideal time. The promotion applies to both new and existing customers and can be booked directly via the new customer portal.
Take advantage of this opportunity and secure your desired domain at an attractive introductory price. After the first year, standard prices will apply in accordance with our current price list.
Secure your own .de domain now
Log in now and discover
Visit the new customer portal and experience for yourself what bespoke technology feels like. We have developed this portal with the aim of providing you not only with a tool for managing your hosting products, but also with a platform that makes your day-to-day work noticeably easier.
Do you have any questions about the new customer portal or need assistance? Our support team is always happy to help. Thank you very much for placing your trust in SpeedIT Solutions. Together, we’re creating a hosting infrastructure that meets the highest standards of security, performance and flexibility.
